1. Overview

Sunrise Writing Co. ("Sunrise Writing," "we," "us," or "our") is a professional writing and editing service incorporated and operating in Canada. We are committed to protecting the privacy and personal information of every person who interacts with our website, services, or communications.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over it. It applies to all visitors and clients of sunrisewriting.com and any related services we provide.

By using our website or engaging our services, you agree to the practices described in this Policy.

2. Legal Framework

As a Canadian business, Sunrise Writing operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law. Where applicable, we also respect the privacy rights of individuals in other jurisdictions, including residents of the United States.

PIPEDA requires that we collect only the information we need, use it only for the purposes we identify, protect it with appropriate safeguards, and give individuals the right to access and correct their information.

3. Information We Collect

We collect only the information necessary to provide and improve our services. This includes:

Information you provide directly: When you contact us, fill out a form, or engage our services, you may provide your name, email address, phone number, job title, employer, and any professional information you share for the purpose of a writing or editing project.

Usage and technical data: When you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, and time spent on pages. This is used to understand how visitors use our site and to improve the experience. We do not use this data to identify individuals.

Communications: If you email us or submit a contact form, we retain records of that communication to respond to your inquiry and for internal reference.

We do not collect sensitive personal information such as government identification numbers, financial account details, health information, or any information about children under the age of 16.

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and provide the services you request
To communicate with you about your project, including delivery of completed work
To send service-related notices and updates
To improve the functionality and content of our website
To comply with legal obligations
To send our newsletter or marketing communications, only where you have opted in

We do not use your information for automated decision-making or profiling.

5. Email and Marketing Communications

If you subscribe to our Substack newsletter or otherwise opt in to marketing communications, we will send you content related to our services, writing tips, and industry insights. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We do not send unsolicited commercial email. We do not sell, rent, or trade your email address to third parties.

6. Sharing Your Information

Sunrise Writing does not sell your personal information. We do not share your information with third parties except in the following limited circumstances:

Service providers who assist us in operating our business (such as email platforms, payment processors, or website hosting), who are contractually required to protect your information and use it only for the services they provide to us
When required by law, court order, or government authority
To protect the rights, safety, or property of Sunrise Writing or others

Any third-party service provider we use is selected for compliance with applicable privacy standards. Current third-party tools we use may include Squarespace (website hosting), Substack (newsletter distribution), and standard email providers. Each of these providers maintains their own privacy policies.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Client project files and correspondence are retained for a minimum of three years after project completion for business and legal purposes. You may request deletion of your personal information at any time, subject to legal retention requirements.

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, or destruction. Our website is hosted on Squarespace, which maintains industry-standard security practices including SSL/TLS encryption for data in transit.

No method of data transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe that your information has been compromised, please contact us immediately.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect usage data. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

We do not use cookies for cross-site tracking or behavioral advertising.

10. Your Privacy Rights

Under PIPEDA, you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request that we correct inaccurate information
Withdraw consent for collection or use of your information, subject to legal and contractual limitations
Request deletion of your personal information, where no legal retention obligation applies

To exercise any of these rights, contact us at the email address listed in Section 12. We will respond to verified requests within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites, including social media profiles and external resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

Email: hello@sunrisewriting.com
Website: sunrisewriting.com/contact
Business: Sunrise Writing Co., Canada

If you are unsatisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Policy.